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Completed Transactions > Business & Financial Services > Culture Service Growth acquired by Qualfon

Culture Service Growth acquired by Qualfon



Mar 2016



Generational Capital Markets, Inc., member FINRA/SIPC, ("GCM") an advisor to privately-held businesses for mergers & acquisitions, is pleased to announce the acquisition of its client, Culture.Service.Growth., LLC (CSG), headquartered in San Antonio, Texas, by Qualfon Corporation, headquartered in Fort Collins, Colorado. The acquisition closed on March 31, 2016. Terms were not disclosed.

Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced that it acquired CSG, a contact center services company based in San Antonio, Texas. Qualfon acquired the company as part of its growth strategy to expand services in additional industries and add companies with a similar person-first culture. CSG has over 700 employees that offer customer service, sales, and back-office solutions to insurance, logistics, and retail clients. CSG will operate as a fully integrated part of Qualfon.

As a result of the CSG acquisition, Qualfon will be able to offer expanded expertise in property & casualty insurance, transportation & logistics, and retail services. CSG clients now have the opportunity to leverage Qualfon's global service delivery locations for strategic advantages in onshore, near-shore, and offshore markets. "CSG's approach around people and services are a perfect match with Qualfon. We're excited to become a part of a company that celebrates and respects employees, invests in technology and facilities, and makes client relationships a top priority. Today is a new dawn for our company that will generate more growth and career opportunities for our employees and more value for our clients and end user customers," said Tim Montgomery, Founder and Managing Partner, CSG.

Managing Director Tom Staszak and Vice President Chris Gain led the GCM M&A team that represented CSG. "Tim Montgomery and Tim Handren grew CSG rapidly and profitably based on a strong culture and exceeding customer expectations. The attractiveness of the Company was proven by the interest from potential acquirers," stated Tom Staszak. "We are pleased that we were able to negotiate an outstanding outcome for Buyer, Seller and CSG employees". "Qualfon discovered a company in CSG that has an outstanding, person-first approach with strong performance and deep relationships with its clients," said Qualfon CEO Mike Marrow. "When we heard about CSG's project to support a nonprofit entity serving people experiencing homelessness by setting up a contact center there so they could more easily access jobs, we knew this was our kind of company. CSG has a great approach, tenured leadership, and proven business results. We are two families with a shared culture that become a stronger organization together."