Date
Dec 2018
Region
Ohio
Fusion BPO Services acquired Generational Equity client Ameridial Inc. on December 31, 2018.
Ameridial provides enterprise telemarketing services with fully customizable support, serving the healthcare, retail, ecommerce and automotive dealer sectors. It also has a subsidiary that provides telefundraising services to nonprofit organizations.
Ameridial’s headquarters are in North Canton, Ohio, with additional call centers in North Carolina and Maine. It has received numerous industry honors, including being ranked a “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine.
Fusion BPO Services, founded in 2004, is a global outsourcing services provider with dual headquarters in Draper, Utah, in the U.S. and Kolkata, India. Its end-to-end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions.
The company was recently recognized in the Rising Star category of the Global Outsourcing 100® list published by the International Association of Outsourcing Professionals® (IAOP®).
To meet clients’ evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries – USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania. The company expanded its U.S. footprint by acquiring Ameridial, and the transaction represents the ninth acquisition that Fusion has made in this space.
Pankaj Dhanuka, CEO and Founding Director of Fusion BPO Services, said, “The acquisition of Ameridial reinforces our commitment and strategy to deliver best-in-class, value-creation customer engagement services to U.S. clients.”
“Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities.”
Generational Equity Senior Managing Director Doug Smith led the transaction, with support from Senior VP Ryan Johnson. Senior Managing Director Brian Hendershot established the initial relationship with Ameridial.
“The fit and synergies were obvious to both companies,” said Smith.
“The deal came together very quickly.”
Generational Equity is committed to supporting our clients on their path to exit, helping them complete transactions that benefit all parties and match their ambitions for the future, whatever they may be.
If you’d like to learn more about our history in this industry, visit our dedicated Business Services page.
The information we learn from customers helps us personalize and continually improve your experience. Here are the types of information we gather.
We receive and store any information you enter on our Web site or give us in any other way. We do not sell or rent your personal information to others without your consent. We use the information we collect only for the purposes sending promotional information, enhancing the operation of our site, serving advertisements, for statistical purposes and to administer our systems. We DO NOT use third parties to provide customer service, to serve site content, to serve the advertisements you see on our site, to conduct surveys, to help administer promotional emails, or to administer drawings or contests, but reserve the right to do so in the future without advance notice.
DealForce, LLC’s affiliates are all part of one corporate family, they work with one another and may work together to provide services to you. The sharing of your information among affiliates enables DealForce to serve you more efficiently and makes it more convenient for you to do business with Generational Group. DealForce is permitted by law to share information with its affiliates. All of our affiliates follow similar privacy policies.
For reasons such as improving personalization of our service, we might receive information about you from other sources and add it to our account information.
Generational Group may license the use of its intellectual property including but not limited to its name, likeness, and logo for the use of affiliated offices. Such affiliated offices may not be owned, controlled, managed, supervised or staffed by employees, officers, or agents of Generational Group. Affiliated offices may be independently owned and operated. For more information about a particular office, please contact Generational Group at its office in Dallas, Texas.
This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Generational Group may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.
Generational Group does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to Generational Group will be deemed NOT to be confidential. By sending Generational Group any information or material, you grant Generational Group an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Generational Group is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.
Our computer system protects personal information using advanced firewall technology.
Information Generational Group publishes on the World Wide Web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that Generational Group intends to announce such products, programs or services in your country. Consult a Generational Group representative for information regarding the products, programs and services which may be available to you.
Generational Group makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Generational Group web site, please understand that it is independent from Generational Group, and that Generational Group has no control over the content on that web site. In addition, a link to a non-Generational Group web site does not mean that Generational Group endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
IN NO EVENT WILL Generational Group BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Furthermore, all information contained within this website is the property of Generational Group.